Frequently Asked Questions

laminate & flooring is actually more durable than hardwood in many ways. It's highly resistant to scratches, dents, and stains, making it ideal for high-traffic areas and homes with pets or children. Our premium laminate products have AC4 to AC6 durability ratings, which means they can withstand heavy commercial use. Unlike hardwood, laminate won't fade in sunlight and is more resistant to moisture damage.

Yes, our water-resistant laminate & flooring is specifically designed for moisture-prone areas like bathrooms and kitchens. These products feature water-resistant cores and sealed edges that prevent moisture from penetrating the flooring. However, it's important to wipe up spills promptly and ensure proper installation with adequate expansion gaps around the perimeter.

Installation time depends on the size of the area and the complexity of the project. A typical room (200-400 sq ft) can be completed in 1-2 days by our professional team. The click-lock installation system we use makes the process faster and cleaner than traditional flooring methods. We'll provide a detailed timeline during your consultation based on your specific project requirements.

AC ratings indicate durability levels: AC1 is for light residential use, AC2 for general residential, AC3 for heavy residential/light commercial, AC4 for general commercial, AC5 for heavy commercial, and AC6 for very heavy commercial use. For most homes, AC3 or AC4 is ideal. We offer products ranging from AC4 to AC6, ensuring you get the right durability for your specific needs.

Yes, we provide professional installation services through our certified team of laminate experts. Our installers are trained in the latest techniques and use professional-grade tools to ensure perfect results. We also offer a warranty on our installation work. Alternatively, if you prefer DIY installation, we provide detailed instructions and support to help you achieve professional results.

Our warranty covers manufacturing defects, wear resistance, and fade resistance. Standard products come with a 15-25 year residential warranty, while premium products include lifetime coverage. The warranty covers issues like delamination, excessive wear, and fading. We also provide a separate installation warranty when you use our professional installation services. Full warranty details are provided with each product.

laminate & flooring cannot be refinished like hardwood because it has a printed surface layer protected by a clear wear layer. However, our high-quality laminate & flooring is designed to last for decades without needing refinishing. The durable surface resists scratches and wear much better than traditional hardwood. If a section becomes damaged, individual planks can be replaced without affecting the rest of the floor.

laminate & flooring is very low maintenance. Regular sweeping or vacuuming removes dirt and debris. For deeper cleaning, use a damp mop with a laminate-specific cleaner - never use excessive water or steam cleaners. Avoid harsh chemicals, abrasive cleaners, or wax-based products. Place felt pads under furniture legs and use doormats at entrances to prevent scratches. Spills should be wiped up promptly to prevent moisture damage.

We accept returns of unopened boxes within 30 days of purchase. Opened boxes can be returned if there are manufacturing defects. We recommend ordering 10% extra material for cuts and future repairs. Unused full boxes can be returned for a full refund. Custom orders and specially ordered products may have different return policies. Our team will explain all policies during your consultation to ensure you make the right purchase decision.

Yes, we offer flexible financing options to make your flooring project more affordable. We have partnerships with several financing companies offering plans from 6 months to 5 years with competitive rates. We also provide seasonal promotions and discounts. During your consultation, we can discuss financing options that work best for your budget and project timeline.